Mobile / App
Your account on dobeltoto — including wallet activity, transaction records tied to OVO, Bank Transfer, and QRIS, and any identity details you provide — is governed by this policy. We set out clearly what we collect, why we hold it, and what choices remain yours.
When you open an account on dobeltoto, we collect the information needed to verify your identity, process deposits and withdrawals through OVO, Bank Transfer, or QRIS, and keep your account secure. This includes your registered name, contact details, payment method identifiers, and a record of wallet transactions. We do not sell this data or share it with third parties outside of what is strictly required to operate payment processing and fraud prevention on our platform. Device and session data — such as your browser type, IP address, and login timestamps — is logged automatically each time you access the platform. This helps us detect unusual access patterns and protect your account from unauthorized use. Cookies are used to maintain your session state and remember preferences you set in your account dashboard. All data handling is subject to applicable law in Indonesia and the eligible regions where access is permitted. Where local law requires additional consent or restricts certain processing, those rules apply and take precedence. If you have questions about what data we hold, the contact path in the support section of this page is the right place to start.
This policy applies to all activity conducted through your dobeltoto account, whether on mobile or desktop. It covers data generated when you access the platform, make transactions, or contact support — and it applies where local law and eligible region status allow access.
Any data created when you log in, update your profile, or change your account settings falls fully within this policy. This includes login records, device identifiers, and any changes you make to your registered contact details.
Deposits and withdrawals processed through OVO, Bank Transfer, or QRIS generate transaction records that we store and that are covered by this policy. You can view these records directly in your account dashboard after login.
Your interactions with site content — pages visited, session duration, and cookie-stored preferences — are captured in aggregate and at the session level. This data is used for platform improvement and is covered by this policy.
Payment processors, identity verification services, and fraud-prevention providers that handle data on our behalf operate under their own terms. We require them to meet data protection standards, but their independent policies are outside the scope of this document.
You hold several practical rights over the data dobeltoto holds about you. The most common requests we receive involve reviewing transaction history, correcting account details that have changed, and asking what information is associated with a registered account. Each of these can be initiated through the support contact path described on this page. To review your stored data, log in and navigate to your account dashboard — transaction records, registered payment methods, and account details are displayed there. If something is incorrect, the account settings section lets you update contact information directly. For records you cannot edit yourself, submit a correction request through our support channel with your account reference and the specific detail to be changed. We will confirm receipt and respond within the timeframe required by applicable local law. If you want to request deletion of your account data, this process requires identity verification. Availability of deletion depends on local law and any active transaction obligations on your account. Use the contact paths in the support section below to start that request.
Log in and open your account dashboard to see transaction history, registered payment methods tied to OVO, Bank Transfer, or QRIS, and current contact details stored against your account.
Account settings let you update your contact information directly. For fields you cannot edit yourself, contact support with your account reference number and the corrected detail.
For any question about how your data is used, retained, or shared, reach out through the support contact paths on this page. Include your registered email address so we can locate your account.
Deletion requests require identity verification and are subject to applicable local law and any outstanding account obligations. Start the process by contacting support with your account reference.
If this policy raises a question you cannot resolve through your account dashboard, use one of the contact paths below. Include your registered account email and a brief description of your request so we can locate your record and respond accurately.
Open the live chat widget from any page on dobeltoto while logged in. Use this path for account data questions, correction requests, or to start the deletion process. A support agent will ask for your account reference before accessing any record.
Send a written request to our support address listed in the account help section after login. Email is the recommended path for formal data requests that require a written record of the exchange.
The help section inside your account dashboard lists current contact details, response timeframes, and a structured form for common data requests including corrections and access queries.
dobeltoto applies several layers of account protection to keep the data you share with us secure. Session data is encrypted in transit, and access to account records is restricted to authenticated sessions only. We do not store full payment credentials — OVO, Bank Transfer, and QRIS transactions pass through the payment provider's own secure channel, and only the reference identifiers are retained on our side for your transaction history.
We use session cookies to maintain your login state and remember preferences set in your account. Analytics cookies are used in aggregate to understand how the platform is navigated. You can review and adjust cookie preferences through your browser settings at any time.
Account data is retained for as long as your account remains active and for the period required by applicable local law after closure. Transaction reference records are kept to support dispute resolution and regulatory requirements where they apply.
Login activity is monitored for unusual patterns. If access from an unrecognized device is detected, additional verification steps are shown in your account flow. We recommend keeping your registered email address current so these alerts reach you.
Any request to change how your data is processed — including withdrawing consent where applicable under local law — should be sent through the support contact paths on this page. Include your account reference so we can act on the correct record.
The questions below cover what visitors ask most often about how dobeltoto handles account data, cookies, and privacy rights.
We collect your registered name, contact details, and the payment method identifiers you use — such as your OVO number or Bank Transfer account reference. Device and session data is also logged automatically each time you access the platform to support account security.
Yes. Log in and open your account dashboard to view a full list of deposit and withdrawal records, including transactions processed through OVO, Bank Transfer, and QRIS. The dashboard reflects your current stored history without requiring a separate request.
We share data only with payment processors, identity verification services, and fraud-prevention providers that are necessary to operate the platform. These providers are required to meet data protection standards. We do not sell your personal data.
You can update most contact details directly in your account settings after login. For fields you cannot edit yourself, contact support with your account reference number and the specific correction. We will confirm receipt and process the change in line with applicable local law.
Retention periods depend on applicable local law and any active transaction obligations at the time of closure. We keep transaction reference records for the period required to support dispute resolution and regulatory requirements. You can ask about your specific record through our support contact path.
Data deletion requests require identity verification and are subject to local law and any outstanding account obligations. Start the request by contacting support through the live chat or email path on this page. Include your registered email address and account reference so we can locate your record.